Shipping & Returns
Order Processing Time
Current processing time is 1-5 business days. We try our best to ship your order as fast as we can.
Shipping & Estimated Time of Arrival
Orders under $10 are shipped without a tracking number. It takes 3-7 business days.
All other orders are shipped with a tracking number. Canada & USA transit time is 3-5 business days. If you haven't received your item within 7 business days from the dispatch date, please contact us as soon as possible. We will contact the shipping company to track where the package is. We cannot open a claim if you contact me after 3 weeks from the dispatch date.
Please let us know if you'd like to choose express shipping. A shipping upgrade is available.
If you are near Hamilton, ON and would like to pick up your order, please use code LOCALPICKUP when you check out. No shipping cost will be charged.
International shipping other than the US is not listed. Please send us a message for a quote to discuss an appropriate shipping fee.
If you do not receive your order, please let us know, so we can try to find where the package is.
Kim and Pom offers 30 day return policy on all products except custom orders. We are confident that you will be happy with your purchase, but if you are unsatisfied for any reason we will gladly issue an exchange or refund.
Returned or exchanged merchandise must be unused/unworn and returned in its original packaging (unopened) within 30 days. Note that some items are final sale and cannot be returned or exchanged.
To help us expedite the return or exchange of purchase, please follow the following steps:
Take a photograph of the item(s) you would like to return to show it is in its original packaging and condition
Send your photo, along with your order number and the reason for your return to email@example.com
Our team will process your return and email you instructions for returning your order.
Once your return is received and confirmed to be in original condition, we will process your refund or exchange within 10 business days, less original shipping charges if any
If your order qualifies for Free Return shipping, we will include a return mailing label that must be used within 10 business days. Otherwise, return shipping is at your expense.
Please note that orders found to be non-resalable condition after inspection are subject to refusal or restocking fees.
Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please send your request to firstname.lastname@example.org with your order number. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.